Client Requirements

This assignment was to enrich the persona v1.0 of the staff classification. The requirement of the exercise was to capture the persona distribution by demographic, application and tool usage patterns, data trends, travel patterns, and applicable business capabilities for each group.

Solution

As a part of the Enterprise Architecture User experience management team, I partnered with the Bank staff from the UX team to design surveys and conduct user interviews.

• The survey was shared with the entire staff directory and we had over 6000 responses from across the globe.
• We leveraged the HR data to define the demographic distribution and leveraged the data from the hardware and software provisioning team to map the device use and application use.
• The survey and user interviews helped us discover the gaps each persona group had in getting their work done and the workarounds they had in place.
• This engagement also helped the enterprise discover the security loopholes due to the lack of proper hardware and software provisioning.
• The business capability mapping helped the institution understand the potential licensing cost for their cloud deployments like O365 and hardware tokens.